The Load Management program gives you the chance to save up to $7.50 per month on your electric bill.

Load Management is a method of controlling the demand of power within our electric system.

When you sign up for this program, you allow us to install a load management receiver on your central air/heat unit and electric water heater. This is a radio controlled unit which enables us to shut off your appliances for a few minutes during certain time intervals.

Most people do not even notice that load management is in use. In exchange, we credit your electric bill for up to $7.50 per month, or $90 per year.

This program is offered to any residential UC customer who uses our electric for their central air conditioner and/or their water heater.

Click here for more information about the program, including policies, and to download a sign-up form.

We still have low-flow showerheads available!

UC water customers are eligible to receive a free low-flow showerhead and water saving kit. Bring in your old 2.5 gallon-per-minute (or greater) showerhead to Customer Service and receive a FREE kit containing:

• A high-performance 1.25 gpm showerhead
• A 1.5 gpm dual-spray kitchen sink aerator
• Two 1 gpm bathroom faucet aerators
• A toilet fill cycle diverter

• And more!

You must be a UC water customer. Limit one free showerhead per service location.

With hurricane season upon us, the UC wants to help you be prepared.

The UC's new 2009 hurricane preparation guides are now available in the lobby of the 200 Canal St. office. This pocket-sized booklet features information to help you before, during, and after a storm event.

For more information about hurricane preparation, please visit our Weather Center site.

The new St. Johns River Water Management District watering rules now apply to ALL UCNSB customers, regardless of whether you live within the city or county limits. These rules will update on Nov. 1, 2009.

Water outdoors only when needed, and irrigation is prohibited between 10 a.m. and 4 p.m.

Irrigation is limited to no more than two days per week on scheduled days:

• Residential irrigation at odd numbered addresses or no addresses is allowed on Wednesday and Saturday.
• Residential irrigation at even numbered addresses is allowed on Thursday and Sunday.
• Non-residential irrigation is allowed on Tuesday and Friday.

Learn more about SJRWMD's lawn and landscape irrigation rule.

UC electric customers can sign up to receive a free home energy audit. Click here for an application.

Please note: You must contact us to initiate our free energy audit. Our State of Florida certified energy rater is Stan DiBello. If you are contacted by anyone else without having requested an audit from the Utilities Commission and you have questions, please call our Customer Service Department at 386-427-1361.

Load Management

Our load management program can save you up to $7.50 per month on your electric bill. Click here for more information.

We want to hear from you! Please fill out a Customer Comment Form and let us know. We offer three options for your convenience:

1. UC Lobby: Forms are available from Customer Service Representatives and cashiers. The next time you are at the UC, please fill out a form and drop it in the Customer Comment Box in the lobby.
2. Online: You can print a form off the web, complete it, and either mail, fax, or bring it to the UC. Click here for the form and contact information.
3. Door Hanger: Anytime one of our field techinicians visits your home for service, you should receive a yellow door hanger with a postage-paid postcard. Please fill out the postcard, detach it at the perforation, and drop it in the mail.

Thank you for your participation!

Most electricians in our area offer surge protection service for your home and/or business. To find out the name of a licensed electrical contractor, you can visit the Florida Department of Business and Professional Regulation’s website at www.myfloridalicense.com.

Our online utility account access program, WebConnect, allows you to pay your account online and utilize numerous other features, such as viewing your past statements, monitoring consumption and recalling payment history.

You can also opt out of receiving paper bills all together by signing up for electronic bill delivery. Just click on the blue Access Your Online Utility Account button in the top left of this page to get started.

Remember, please be sure to use your new UCNSB account number. Also, your phone number must match what we have in our database. If you have any questions or problems registering for your online account access, please call Customer Service at 386-427-1361.

You can also now pay your account over the telephone at 1-888-901-9530.

The security of your personal financial information is important to us. Click here to learn how the new UCNSB WebConnect site is VeriSign secured. The Federal Trade Commission has published a useful guide to deter, detect and defend against identity theft. Click here for a link to the publication.

UCNSB Public Records Custodians

Debra Simmons, Executive Administrator

E-mail: dsimmons@ucnsb.org | Phone: 386-424-3001

Ellen Fisher, Public Information Manager

E-mail: efisher@ucnsb.org | Phone: 386-424-3003

Mailing address: P.O. Box 100, New Smyrna Beach, FL 32170

Under Florida law, email addresses are public records. If you do not want your email address released in a public-records request, do not send electronic mail to this organization. Instead, contact us by phone or in writing.