Contact Us
 
Who we are:
Municipal utility providing electric, water, wastewater and reuse water for approximately 25,000 customers in New Smyrna Beach and the surrounding areas of unincorporated Volusia County

Main phone number (inc. Customer Service): (386) 427-1361
Customer Service fax number: 
(386) 424-2713
Customer Service email: customerservice@ucnsb.org
Automated Customer Service payment line: (386) 424-3199

Central Office Building -
Customer Service and Ad
ministrative Offices:

Open 8 a.m. to 5 p.m., Monday - Friday
200 Canal St.
New Smyrna Beach, FL 32168

Mailing address:
P.O. Box 100
New Smyrna Beach, FL 32170

Overnight mail address:
200 Canal Street
New Smyrna Beach, FL 32168




Purchasing fax:
 (386) 424-2748
Warehouse fax: (386) 423-7191
Human Resources fax: (386) 424-2700

24-Hour Trouble Service:
Electric: (386) 427-1366
Water: (386) 427-1368


UC Holidays (Customer Service and Administrative 
Offices closed):

New Year's Day, Martin Luther King Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve and Christmas Day