Contact Us
Physical Location:
200 Canal St.
New Smyrna Beach, FL 32168
Mailing Address:
P.O. Box 100
New Smyrna Beach, FL
32170
UCNSB Central Office:
(386) 427-1361
Internet Technical Support:
(386) 427-1361
(386) 258-5511
(888) 334-1884
Support@ucnsb.org
24 Hour Trouble Service:
Electric
(386) 427-1366
Water & Sewer
(386) 427-1368
Frequently Asked Questions
Who can I talk to about our water quality? Call our "Ask Curt" hot line at 386-424-3184 to talk to our Senior Chemist Curt McKenzie.
What are the taxes and fees at the bottom of my bill?
- The gross receipts tax is assessed by the State of Florida and is a percentage of the electric charges.
- The city/county tax is collected by either the City of New Smyrna Beach or the County of Voulsia, depending on whether or not you live within the city limits. The city collects 9% of your electric charges, minus non-taxable fuel cost. The county collects 10% of your electric charges, minus non-taxable fuel cost.
- Sales tax is assessed on General Service (Commercial) meters only and is assessed by the State of Florida. It is 7.5% of your total electric charges plus gross receipts tax.
- Garbage fees for customers living in the city limits are assessed by the City of New Smyrna Beach. Garbage and yard waste administration is managed by the City. Any questions can be directed to 386-424-2212.
- Storm water fees for customers living in the city limits are assessed by the City of New Smyrna Beach. Storm water administration is managed by the City. Any questions can be directed to 386-424-2212.
When is my bill due? Your utility bill is due upon receipt and becomes delinquent 21 days after the billing date.
What if I am late paying? If payment is not received at 200 Canal St. by 5 p.m. on or before the past due date, a notice will be mailed and a late fee will be assessed on your account. The notice provides for one week to pay the deliquent bill in full or make payment arrangements. If no arrangements have been made by the date stated on the notice, the account will be subject to disconnect. A utility employee will hang a disconnect notice on the door, allowing for customers to bring their account up to date by noon the second day. A charge of $25 will be added to the amount due. After noon on the second day, service will be disconnected and additional deposits may be required for reconnection.
What payment programs are available? The Automatic Utility Bill Pay program allows for the automatic fund transfer (AFT) from designated bank accounts (checking or savings) for payment of your utility bill. In addition, the Budget Billing program is available for our AFT customers who want to level out their monthly payments based on past usage. To be considered for budget billing, you must have been a customer at the UC for at least 9 months. Contact Customer Service to sign up for either program.
Where can I find out all utility rates? See Rates, Charges and Fees under the Customer Connections section of this website. The Service Policies and Customer Information book in the same section may also answer your questions about rates and fees.
What is the Fuel Adjustment Fee on my bill? Fuel and purchased power costs are the largest single variable expense for electric utilities, and they can vary greatly on the basis of supply and demand and other factors. Under utility regulations, these costs are passed along to customers at cost, through a charge on their bill commonly referred to as a “fuel adjustment fee.” Utilities do not profit from increased fuel and purchased power costs.
What is the customer charge? It is a fixed charge on every bill regardless of usage to cover the costs of system readiness, billing, accounting and meter reading.