Home : Customer Connections : Disaster Preparation Resources

Disaster Preparation Resources

To prepare our community

for weather emergencies is part of our responsibility at the Utilities Commission. Here you will find some helpful information on disaster preparedness.

Please do not wait for an emergency to prepare. Have a plan ready for your entire family so if a strong weather event occurs, you will be able to protect your life and property.

2010 Hurricane Preparation Guide (pdf)

Water Conservation &
Wild Fire Prevention in NSB (pdf)

For updates on disasters, you can visit the Volusia/Flagler Public Information Network.

UC Outage Reporting System

The UC has an automatic response system in times of extensive outages. Customers who call (386) 424-1366 will hear a recorded message that gives known outages at the time.

If you hear your area listed, there is no need to leave a phone number or message. If you don't hear the area you are calling about, leave your phone number or message.

If we have a current phone number on file, your name and address will appear on our screen and we can see where the problem is so there is no need to leave a message. Update your phone number via E-Access or by calling customer service at (386) 424-1361.

If a massive hurricane hits, we know your power is out and there is no need to leave messages.

Residents are encouraged to monitor all local radio stations for county-wide information. Radio stations may include WSBB 1230 AM and 1640 AM, WNDB 1150 AM, 93.1 FM, 95.7 FM, and 103.3 FM.

Many television stations will likely have coverage of local storm events. TV stations may include PBS 15 and Bright House Channel 199.

Important Numbers & Websites

For all emergencies, call 911.

NSB Police: (386) 424-2000

NSB Fire & hazard planning:

(386) 424-2162

Volusia Cty Sheriff: (386) 423-3352

UCNSB: (386) 427-1361

Emergency Electric: (386) 427-1366

Emergency Water/Wasterwater:

(386) 427-1368

NSB Public Works: (386) 424-2212