Billing & Payment Options

We are open for payments 24/7! You can pay your utility bill online or on the phone anytime at NO CHARGE! Look for the E-Access key on the top of this website or call 386-424-3199 and have your account number ready. Payments are processed immediately. 

The below payment options are offered by the Utilities Commission and available for collection of our customer payments. However, some customers decide to use external bill payment services. Please understand those are payment options outside the U.C.'s control, and we cannot provide assurance that payments made through these third parties will be forwarded to us in a timely manner or even forwarded at all.

To protect yourself and your utility service from disconnection, please use caution when making your payment through a third-party payment service. Most importantly, fully understand their offered services and fees, and always keep a receipt.

Phone:
Visa or MasterCard (debit or credit card)
• Have your 12 digit account number ready
• Call 386-427-1361, option 1 or call 386-424-3199 directly

US Mail/Overnight Mail
Mail payments to:
UCNSB, P.O. Box 100

New Smyrna Beach, FL 32170
 


Overnight payments to:

UCNSB, 200 Canal Street
New Smyrna Beach, FL 32168
Web 
• Visa or MasterCard (debit or credit card)
• Have the first 6 digits of your account number ready
• Click on the E-Access link or go directly to https://eaccess.ucnsb.org/

Automatic Utility Bill Pay Program
• Allows you to pay your monthly bill directly from your bank account on the due date shown on your statement
• Avoid late fees and great for part-time residents. Click here for an application.

In Person
• Cash, check, money order, Visa or MasterCard
(debit or credit card, with ID) @ 200 Canal Street
New Smyrna Beach, Florida
• Open from 8 am – 5 pm, M-F (except holidays)
• Customer Service Representatives are available for account inquiries and assistance 

Budget Billing Program
• Allows you to budget your expenses easier by paying a monthly average of your regular utility bills true-up occurs at the end of the calendar year
• Available to year-round customers who pay their bills via Automatic Utility Bill Pay with service for a minimum of nine months at the location. Click here for an online application

Drive Thru
• Cash, check, money order, Visa or MasterCard (debit or credit card, with ID) @ 200 Canal Street
• Entrance off Magnolia Street, south of the building
• Open from 8 am – 5 pm, M-F (except holidays)

Night Drop
• Located to the right of the drive thru teller window
• Checks and money orders can be left after hours or on weekends
• Payments will be processed the next business day
• Please do not leave cash