• Clarification for published newspaper article

    The headline in the Hometown News published August 5, 2016: “Fire Hydrant
    Confusion Could Leave City Pumping Air” creates a misperception the Utilities
    Commission would like to clarify to our customers.

    The Utilities Commission’s water distribution system includes and maintains fire
    service capacity within our water distribution system, which then also allows the
    pressures required for fire fighting capabilities to be utilized by the responsible
    fire service entities within our utility service territory - for the City of New Smyrna
    Beach and County of Volusia.

    The Utilities Commission is a non-tax supported, legislatively created financially
    separate entity serving the City of New Smyrna Beach and adjacent County of
    Volusia residents with specific public utility services: electric, water, and
    wastewater (includes reclaimed water) utility services.

    The City of New Smyrna Beach is a tax supported, municipal entity and their
    public services also include fire services, stormwater, and garbage sanitation
    The 1981 fire services contract executed by the Utilities Commission and by the
    City of New Smyrna Beach, a 1997 letter between the Utilities Director and the
    City Manager clearly delineating respective responsibilities, and various other
    periodic communications between the two entities were forwarded to the U.C.
    Commissioners in June, 2016, for informational purposes. This contract’s
    creation was to ensure each entity understood their responsibilities associated
    with fire hydrant maintenance and could properly plan and budget (including
    manpower) to provide their respective services. The City of New Smyrna Beach
    has upheld throughout the years that their Fire Department would be providing
    fire hydrant maintenance in support of their fire services
  • Be Hurricane Ready


    The Utilities Commission works hard everyday to provide our customers with safe and reliable electric and water service. We are also prepared to respond in the event our community experiences an active storm season. This guide provides you with utility-related information about preparing for an impending storm, as well as information to help you during the storm and after it has passed. Click here for a copy of the U.C.'s 2016 Hurricane Readiness Guide

  • Try our new E-Access Customer Portal

    We have recently upgraded our E-Access payment portal, which will require you to re-register your U.C. account information and create a new login. Click on the E-Access link at the top of the home page and then select the Register New User option to get started or you can go directly to https://eaccess.ucnsb.org.

    If you need your account number, please call Customer Service at 386-427-1361 during normal business hours - Monday-Friday from 8 am to 5 pm.

     Some of the new features include:

    • View and pay your bill online anytime
    • Enroll in automatic payments
    • Schedule your payment for a specific future date
    • Skip registration to make a one-time payment or view a single bill
    • Get an email notification when your bill is ready, just before the due date and when a scheduled payment is pending
    • Sign up to receive text notifications about your bill (you can even pay by text)

  • Water - The Affordable Natural Resource

      Drinking water is an essential service every community depends upon. It must be reliably supplied, and of the highest quality possible. Read more about this important topic in the following report that your Utilities Commission has prepared for every one of our valued customers. er lines can cause outages, start fires or create other hazardous conditions.

    Click here for the Annual Water Quality Report.