Contact Us

Routine customer service issues  between 8 am and 5 pm Monday - Friday:
Call 386-427-1361 or Email customerservice@ucnsb.org. 

After-hours electric and water services emergencies:
Call 386-427-1366 for Electric and 386-427-1368 for Water Resources.

Payments 
Use the Pay Your Bill icon or call 386-427-1361 to use our automated system.

Visit us at our Drive-Thru window, located at our main office building, 200 Canal Street, or leave your payment in the Night Drop box, located to the right of the window.

Mail payments to: PO Box 100, New Smyrna Beach, Florida 32170.

PLEASE NOTE:
Our lobby is not open for in person customer service assistance at this time. 

DO NOT USE THIS FORM IF THIS IS AN EMERGENCY

UCNSB customers can use this form to contact us or to report a non-emergency problem.