Customer Service Announcements

  • Updated: 2 weeks 5 days ago
    Approximately 200 customers in the central Venetian Bay area were out of power last evening after a frog (yes, you read that correctly) got into a switch gear cabinet (the box that contains the equipment switching the overhead electric service to underground). With all the rain we have had lately,...
  • Updated: 5 months 1 week ago
    Reuse Customers – The Winter months are historically our lowest rainfall periods of the year. Lower temperatures mean less evaporation of surface waters, which is what produces clouds and associated precipitation. Fortunately, this corresponds with grass and other plants requiring much less...
  • Updated: 6 months 3 weeks ago
    Thanks again to all our dedicated employees for getting our community through a rough one. Here's to a quiet 2018!
  • Updated: 6 months 3 weeks ago
    According to the the National Fire Protection Association, 860 home fires caused by holiday decorations occur each year. An additional 210 home fires are caused by Christmas trees per year. Follow the steps on the infographic to ensure you decorate your home sagely during the winter holidays.
  • Updated: 7 months 2 weeks ago
    The days and nights are coming when you may consider turning on a space heater to keep a room in your home warm rather than turning on the whole heating system. While this may sound like a good idea, space heaters are notorious for using a lot of energy to run AND can pose a safety hazard. Here is...
  • Updated: 8 months 2 weeks ago
    Join us next Monday, Oct. 16, at 6 p.m. in the DeBerry Room at 200 Canal Street for our monthly Commission meeting. Agenda details are available on our Commission Meetings page here .
  • Updated: 9 months 1 week ago
    Awesome news! All known outages have been restored at this time. U.C. crews will assess areas again today to see if there are any remaining issues of which we are unaware. If you still have no power, please call this in to 386-427-1366 - you will receive faster and more efficient service by calling...
  • Updated: 9 months 1 week ago
    If you just received a Boil Water Notice from Volusia County on their Emergency Management system, this does not pertain to UCNSB water customers. Please disregard.
  • Updated: 9 months 1 week ago
    Electric crews were working well into the wee hours of the night and were back on the restoration mission first thing this morning. We have about 2% of our customers without power at this point; if you are one of these customers, please send us your exact address via the Contact Us form on the...
  • Updated: 9 months 1 week ago
    Great news! The crew from Edmond, Oklahoma just arrived in town and will help our team in our goal to complete restorations today! Welcome to the Sunshine State! Currently, crews are working on Ball Street, Faulkner Street, the northwest section of Islesboro (Sunset to Hardy, between Willard and...


For questions or to report problems: 386-427-1361