As your trusted water and electric utility, UCNSB is committed to provide safe, reliable, and essential services. Now more than ever, it is vital you are confident that we have taken crucial steps to provide continuous service while protecting our customers, employees, and utility systems during this unprecedented national health and economic crisis.
For everyone's safety, the lobby and drive thru are closed. In addition, to assist our customers who may be facing financial difficulties related to the Coronavirus impact on our local economy, UCNSB has temporarily suspended disconnects for non-payment and late fees until May 1, 2020. Utility bill payments can be made by: online bill pay (https://eaccess.ucnsb.org/), pay by phone (386.427.1361 Option 1), drop box location at 200 Canal Street in the drive-thru area, or via electronic debit automatically deducted from your checking/savings account or credit/debit card monthly. Customer Service Representatives are available by phone during business hours at 386.427.1361 Option 2, and can assist with all requests including payment options if you are facing financial hardships.
Our field crews are continuing normal business operations while employing additional safety measures. Please help us reduce physical contact by respecting the employee-exclusive work zones our crews are establishing to help maintain social distancing. We ask that if you have any questions, please contact Customer Service.
Furthermore, we have developed contingency and shelter-in-place plans for our mission critical functions and employees to ensure electric and water service continuity for current and potentially more impactful levels of COVID-19.
And finally, all Commission Meetings will be held via teleconference until further notice. Details of how to access the meeting and participate will be posted on our website each month with the agenda.
As always, UCNSB appreciates the confidence you place in us as your trusted utility, and are grateful for the care you take to keep our staff safe and healthy so they may continue serving you. Stay up to date on information through our social media platforms (Facebook, Instagram, Twitter and LinkedIn) and website. You can also sign up for email and text updates on our website.