Customer Service Announcements

  • Updated: 1 week 6 days ago
    The Utilities Commission’s Engineering Department has contracted with Masci Corporation for sanitary sewer replacement on Saxon Drive. This replacement is the continuation of the Lift Station 4 and 34 Replacement Project Phase 1, completed November 2, 2017 . Masci will be required to keep vehicular...
  • Updated: 2 weeks 3 days ago
    To continue our commitment to high water quality and to adhere to industry best practice standards, the Utilities Commission, City of New Smyrna Beach, Florida, will temporarily modify our disinfection process used to treat our drinking water. Beginning Monday, November 5, 2018, for an approximate...
  • Updated: 3 months 5 days ago
    Please don't fall for it! Customers have notified us they have been called by a person claiming to represent UCNSB, demanding immediate payment to avoid service disconnection. We will notify you if you are late on payment or pending disconnection but not in a demanding or threatening manner. If you...
  • Updated: 4 months 3 weeks ago
    Now that the heat of the summer has settled in, you may be seeing your electric bill go up. Not only is it above 90 degrees, but the humidity from regular afternoon storms only seems to make it hotter! And even at night, the A/C kicks on because the ambient heat of the day that settled in your...
  • Updated: 4 months 3 weeks ago
    We have thousands of lightning arresters throughout our electric system, which protect it from the high voltage lightning strikes by taking the voltage to ground. Most of the time, you will never know when an arrester has done its job. Your service stays on. We also have reclosers throughout our...
  • Updated: 5 months 2 weeks ago
    Approximately 200 customers in the central Venetian Bay area were out of power last evening after a frog (yes, you read that correctly) got into a switch gear cabinet (the box that contains the equipment switching the overhead electric service to underground). With all the rain we have had lately,...
  • Updated: 10 months 1 week ago
    Reuse Customers – The Winter months are historically our lowest rainfall periods of the year. Lower temperatures mean less evaporation of surface waters, which is what produces clouds and associated precipitation. Fortunately, this corresponds with grass and other plants requiring much less...
  • Updated: 11 months 3 weeks ago
    Thanks again to all our dedicated employees for getting our community through a rough one. Here's to a quiet 2018!
  • Updated: 11 months 3 weeks ago
    According to the the National Fire Protection Association, 860 home fires caused by holiday decorations occur each year. An additional 210 home fires are caused by Christmas trees per year. Follow the steps on the infographic to ensure you decorate your home sagely during the winter holidays.
  • Updated: 1 year 1 week ago
    The days and nights are coming when you may consider turning on a space heater to keep a room in your home warm rather than turning on the whole heating system. While this may sound like a good idea, space heaters are notorious for using a lot of energy to run AND can pose a safety hazard. Here is...

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For questions or to report problems: (386) 427-1361