Customer Service Announcements

  • Updated: 5 days 12 hours ago
    On June 17, our Water Resources team will resume the use of chlorine residual in our potable water treatment process. However, it may take several days for the residual chlorine to be flushed completely from the system, especially in some of our remote service areas, so some customers may still...
  • Updated: 1 month 1 week ago
    Please contact customer service at 386-427-1361 or email customerservice@ucnsb.org to receive your updated Hurricane Ready Guide for this year's storm season. You can always come visit us at 200 Canal Street to pick one up. Don't forget the customer entrance is now on the north side of the building...
  • Updated: 2 months 2 weeks ago
    Sign up for your free tree from UCNSB and the Arbor Day Foundation at www.arborday.org/ucnsb . Pick-up at Saturday's Water-Wise Garden Fair. Limited quantities available.
  • Updated: 3 months 2 weeks ago
    3/4/19 UPDATE: The paving of Saxon Drive is complete. When temporary striping is complete, the road will reopen at night. During the day, detours will still be in place to allow contractors to resod and complete driveway repairs. For questions regarding the project, call Derek M. Wainscott, P.E.,...
  • Updated: 4 months 3 weeks ago
    If you are a furloughed federal employee and need assistance with your UCNSB bill, we are here to help. Please contact us at 386-427-1361, or CustomerService@ucnsb.org for payment arrangements and information about local agencies that may be able to provide utility payment and other assistance.
  • Updated: 6 months 3 days ago
    UPDATE 12/17/2018: As of 8:00 am today, we have reverted back to our regular disinfection process using chloramine rather than chlorine. Although we began today, it will take several days before it fully reaches the perimeter of our distribution system. Some customers may still notice the slight...
  • Updated: 10 months 6 days ago
    Please don't fall for it! Customers have notified us they have been called by a person claiming to represent UCNSB, demanding immediate payment to avoid service disconnection. We will notify you if you are late on payment or pending disconnection but not in a demanding or threatening manner. If you...
  • Updated: 11 months 4 weeks ago
    We have thousands of lightning arresters throughout our electric system, which protect it from the high voltage lightning strikes by taking the voltage to ground. Most of the time, you will never know when an arrester has done its job. Your service stays on. We also have reclosers throughout our...
  • Updated: 11 months 4 weeks ago
    Now that the heat of the summer has settled in, you may be seeing your electric bill go up. Not only is it above 90 degrees, but the humidity from regular afternoon storms only seems to make it hotter! And even at night, the A/C kicks on because the ambient heat of the day that settled in your...
  • Updated: 1 year 2 weeks ago
    Approximately 200 customers in the central Venetian Bay area were out of power last evening after a frog (yes, you read that correctly) got into a switch gear cabinet (the box that contains the equipment switching the overhead electric service to underground). With all the rain we have had lately,...

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