Customer Service Announcements

  • Updated: 1 day 14 hours ago
    To allow for building maintenance over the long weekend and commemorate the Presidents‘ Day holiday, the UC’s business offices will be closed Friday February 15 and Monday February 18, reopening on Feb. 19. For electric emergencies, please call 386-427-1366. For water emergencies, please call 386-...
  • Updated: 3 weeks 1 day ago
    If you are a furloughed federal employee and need assistance with your UCNSB bill, we are here to help. Please contact us at 386-427-1361, or CustomerService@ucnsb.org for payment arrangements and information about local agencies that may be able to provide utility payment and other assistance.
  • Updated: 1 month 2 days ago
    1/14/19 UPDATE: Due to Volusia County permitting issues, it is now anticipated this project will be completed in mid-February. Thank you for your patience. The Utilities Commission’s Engineering Department has contracted with Masci Corporation for sanitary sewer replacement on Saxon Drive. This...
  • Updated: 2 months 10 hours ago
    UPDATE 12/17/2018: As of 8:00 am today, we have reverted back to our regular disinfection process using chloramine rather than chlorine. Although we began today, it will take several days before it fully reaches the perimeter of our distribution system. Some customers may still notice the slight...
  • Updated: 6 months 3 days ago
    Please don't fall for it! Customers have notified us they have been called by a person claiming to represent UCNSB, demanding immediate payment to avoid service disconnection. We will notify you if you are late on payment or pending disconnection but not in a demanding or threatening manner. If you...
  • Updated: 7 months 3 weeks ago
    Now that the heat of the summer has settled in, you may be seeing your electric bill go up. Not only is it above 90 degrees, but the humidity from regular afternoon storms only seems to make it hotter! And even at night, the A/C kicks on because the ambient heat of the day that settled in your...
  • Updated: 7 months 3 weeks ago
    We have thousands of lightning arresters throughout our electric system, which protect it from the high voltage lightning strikes by taking the voltage to ground. Most of the time, you will never know when an arrester has done its job. Your service stays on. We also have reclosers throughout our...
  • Updated: 8 months 2 weeks ago
    Approximately 200 customers in the central Venetian Bay area were out of power last evening after a frog (yes, you read that correctly) got into a switch gear cabinet (the box that contains the equipment switching the overhead electric service to underground). With all the rain we have had lately,...
  • Updated: 1 year 1 month ago
    Reuse Customers – The Winter months are historically our lowest rainfall periods of the year. Lower temperatures mean less evaporation of surface waters, which is what produces clouds and associated precipitation. Fortunately, this corresponds with grass and other plants requiring much less...
  • Updated: 1 year 2 months ago
    Thanks again to all our dedicated employees for getting our community through a rough one. Here's to a quiet 2018!

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For questions or to report problems: (386) 427-1361