Frequently Asked Questions - General

Disaster Preparedness Information, published in accordance with FL Statute 252.355

All persons with special needs who would require assistance during evacuation and sheltering because of physical, mental, cognitive impairment, or sensory disabilities can register their needs through the Volusia County Office of Emergency Management. The registration form is available by calling (386) 423-3395.

In accordance with Florida Statute 119.071

The UC collects your Social Security number for the following purposesL customer credit checks; customer identification and verification; customer billing and paymen, and, other lawful purposes necessary to conduct UC business. Please be aware there may be situations whereby the UC must release Social Security numbers for other purposed as required by Florida law. 

The Utilities Commission is in full compliance with the Fair & Accurate Credit Transactions Act of 2003, which requires the Utilities Commission to have a formal Identity Theft Prevention Program "Red Flag". This program has been designed and implemented to identify, detect, precvent, and mitigate theft in connection with opening a utility account or an existing account. 

WE CARE is a Utilities Commission fund for donations from our amazing customers to assist others in our community who may need help paying their utility bills. The donations go directly to the Volusia County Human Services division for distribution. 
 
Human Services can be reached at 386-423-3309 or by visiting https://www.volusia.org/services/community-services/community-assistance/human-services/
 
Customers can contribute to We Care while paying their utility by simply checking the We Care box on the top of their payment stub and indicating the amount of the donation on the  line provided below the box. If they wish to contribute and are not doing it in conjunction with a bill payment, they can mail us a check or drop one in the night deposit box, with a note indicating that it is a We Care contribution.

 

The Utilities Commission adminsters the charge for these services for City of New Smyrna Beach residents. We do not adminster the services. For information regarding trash and recycling services in NSB, contact the City's Maintenance Operations Department at 386-424-2212.

For Volusia County residents, contact the Solid Waste Division at 386-423-3862.