Frequently Asked Questions - General

WE CARE is a Utilities Commission fund for donations from our amazing customers to assist others in our community who may need help paying their utility bills. The donations go directly to the Volusia County Human Services division for distribution. 
 
Human Services can be reached at 386-423-3309 or by visiting https://www.volusia.org/services/community-services/community-assistance/human-services/
 
Customers can contribute to We Care while paying their utility by simply checking the We Care box on the top of their payment stub and indicating the amount of the donation on the  line provided below the box. If they wish to contribute and are not doing it in conjunction with a bill payment, they can mail us a check or drop one in the night deposit box, with a note indicating that it is a We Care contribution.

 

The Utilities Commission adminsters the charge for these services for City of New Smyrna Beach residents. We do not adminster the services. For information regarding trash and recycling services in NSB, contact the City's Maintenance Operations Department at 386-424-2212.

For Volusia County residents, contact the Solid Waste Division at 386-423-3862.