Wastewater Adjustment Request Form

Wastewater Usage Charges Adjustment Request Form

Utilities Commission, City of New Smyrna Beach
200 Canal Street, New Smyrna Beach, FL 32168
ph: 386-427-1361.


Please note: There is a $35 service fee for this request. UCNSB reserves the right to require additional documentation prior to consideration and is the final authority in the determination of adjustment requests. Limit of one adjustment per location per incident type (pool filling and new landscape only) each calendar year. Adjustments must be requested within 6 months of incident. Only wastewater usage charges may be adjusted. No adjustment is made for new landscaping installation if customer has irrigation meter on premises. No adjustment is made for running toilets or leaking faucets. Usage pattern during the timeframe in which the incident occurred must be abnormally higher than average for an adjustment to be issued.

Pool Filling

A letter from the pool company is acceptable (scan and attach file) or fill in the information below:

If you have a letter from your pool company, you can scan that letter and upload it here. Otherwise, complete the information below.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png pdf.
Water Meter Readings
New Landscape
Attach receipt from landscaping company or garden center here.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png pdf.
Leak
Attach copies of all of the following: Plumber Invoice or Receipt for Materials Pictures of Damage/Leak
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png pdf.

For questions or to report problems: (386) 427-1361