May 2020 COVID-19

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During this unprecedented time when businesses and schools are closed, when you're working from home, learning from home, just trying to get through this time at home...

We know that now more than ever you are relying on us and we are here.

Not only are we working every day, 24/7, to keep your lights on and your water flowing, but we recognize the financial pressure many of our customers may be facing and we are here to help.

That's why we've not only suspended disconnects and late payments to June 1, 2020, but we are also providing a bill adjustment for the months of May and June.

Every UCNSB customer will see a reduced bill for these months as we suspend the Fuel Adjustment Fee, passing on the savings we will receive from our bulk electric power purchases. (The average residential electric customer with 1000kWh usage/month, could see about a 22% reduction.)

For more information about this adjustment, visit our website at www.ucnsb.org and click on "Read more about our COVID-19 action plan" at the top of the screen.

Want to help those in need? You can donate to the UCNSB We Care Fund administered by Volusia County Human Services. This fund provides utility payment assistance to those in need. Learn more on our website or by calling (386) 423-3309.