News & Announcements

Learn about Customer Service Announcements, News, Job Opportunities, and Project Updates.

April 21, 2018 - 9:36pm in Public Notification Page
We areaware of a power outage on the north beachside area. Crews are on site making repairs.Read more
April 19, 2018 - 2:38pm in News
Thanks to all who joined us on Canal Street on April 7 for our annual Water-Wise Garden Fair. We had a blast with the scavenger hunt for Les Wattery and rain barrel raffle. Look for more fun activities in October when we present Public Power Day! We would love to see you there! More information will be coming soon.Read more
March 27, 2018 - 10:22am in News
The final 2017 Comprehensive Annual Financial Report (Audit), accepted by the Utilities Commission at the March 26 regular meeting, is now available here.Read more
January 16, 2018 - 12:54pm in Customer Service Announcement
Reuse Customers – The Winter months are historically our lowest rainfall periods of the year. Lower temperatures mean less evaporation of surface waters, which is what produces clouds and associated precipitation. Fortunately, this corresponds with grass and other plants requiring much less watering, because they go into a semi-dormant state. People who usually mow they lawns every week may...Read more
December 19, 2017 - 2:36pm in News
The City of New Smyrna Beach's tax on the UC's electric portion of your utility bill will be increasing from 9% to 10%, effective January 1, 2018. While this is a "pass-through" tax, city residents will see a 1% increase in your total utility bill. As a point of reference, county residents who are UC customers already pay a 10% tax. All questions regarding the city's change in tax rate should be...Read more
December 18, 2017 - 3:29pm in News
We have now completed the temporary change in disinfection process for our water system. We have now resumed the normal procedures, and appreciate your understanding about this important step in our water quality assurance. If you have any questions, please call the Water Quality Hotline at 386-424-3184.Read more
November 30, 2017 - 2:08pm in Customer Service Announcement
Thanks again to all our dedicated employees for getting our community through a rough one. Here's to a quiet 2018!Read more
November 30, 2017 - 2:05pm in Customer Service Announcement
According to the the National Fire Protection Association, 860 home fires caused by holiday decorations occur each year. An additional 210 home fires are caused by Christmas trees per year. Follow the steps on the infographic to ensure you decorate your home sagely during the winter holidays.Read more
November 20, 2017 - 2:46pm in News
Starting with the change to Eastern Standard Time that occurred on Sunday, November 5, homes with odd numbered addresses can water on Saturdays. Homes with even numbered addresses can water on Sundays. Nonresidential properties can water on Tuesdays. Permitted watering hours are before 10 a.m. and after 4 p.m. Water for no more than one hour per zone. These restrictions do NOT apply to reuse/...Read more
November 13, 2017 - 4:52pm in Project Overview
click here for outage information Subscribe by clicking on "Receive Updates" at the top of the screen for important utility information to be sent via text and/or email. Electric Information To report a power outage or partial outage, please call our customer service line at 386-427-1361 between the hours of 8 a.m. and 5 p.m. Monday through Friday. During other times, please call our after-hours...Read more
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For questions or to report problems: 386-427-1361