News & Announcements

Learn about Customer Service Announcements, News, Job Opportunities, and Project Updates.

June 22, 2018 - 4:51pm in Public Notification Page
Power outages in the areas of Oliver Estates, Williams Rd, and Mooningham Dr. Crews en route.Read more
June 4, 2018 - 4:10pm in Customer Service Announcement
Approximately 200 customers in the central Venetian Bay area were out of power last evening after a frog (yes, you read that correctly) got into a switch gear cabinet (the box that contains the equipment switching the overhead electric service to underground). With all the rain we have had lately, frogs are everywhere now - and apparently that includes sensitive electrical equipment. If this...Read more
June 1, 2018 - 9:54am in News
Please be advised, on June 10, 2018 between the hours of 12:00 am and 6:00 am, we will be conducting scheduled maintenance on our systems. Customers may experience interruptions when trying to access bills or make payments during that time. If you experience any issues after 6:00 am on June 10th, please contact our Customer Service Department at (386) 427-1361 during normal business hours.Read more
May 10, 2018 - 3:17pm in News
To continue our commitment to high water quality and to adhere to industry best practice standards, UCNSB has temporarily modified our disinfection process used to treat our drinking water. Beginning Monday, May 7 for an approximate six-week period, we will use chlorine instead of a chloramine residual in our treatment process. This process will allow us to maintain high water quality in all...Read more
April 19, 2018 - 2:38pm in News
Thanks to all who joined us on Canal Street on April 7 for our annual Water-Wise Garden Fair. We had a blast with the scavenger hunt for Les Wattery and rain barrel raffle. Look for more fun activities in October when we present Public Power Day! We would love to see you there! More information will be coming soon.Read more
March 27, 2018 - 10:22am in News
The final 2017 Comprehensive Annual Financial Report (Audit), accepted by the Utilities Commission at the March 26 regular meeting, is now available here.Read more
January 16, 2018 - 12:54pm in Customer Service Announcement
Reuse Customers – The Winter months are historically our lowest rainfall periods of the year. Lower temperatures mean less evaporation of surface waters, which is what produces clouds and associated precipitation. Fortunately, this corresponds with grass and other plants requiring much less watering, because they go into a semi-dormant state. People who usually mow they lawns every week may...Read more
December 19, 2017 - 2:36pm in News
The City of New Smyrna Beach's tax on the UC's electric portion of your utility bill will be increasing from 9% to 10%, effective January 1, 2018. While this is a "pass-through" tax, city residents will see a 1% increase in your total utility bill. As a point of reference, county residents who are UC customers already pay a 10% tax. All questions regarding the city's change in tax rate should be...Read more
December 18, 2017 - 3:29pm in News
We have now completed the temporary change in disinfection process for our water system. We have now resumed the normal procedures, and appreciate your understanding about this important step in our water quality assurance. If you have any questions, please call the Water Quality Hotline at 386-424-3184.Read more
November 30, 2017 - 2:08pm in Customer Service Announcement
Thanks again to all our dedicated employees for getting our community through a rough one. Here's to a quiet 2018!Read more

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For questions or to report problems: 386-427-1361