If you are a furloughed federal employee and need assistance with your UCNSB bill, we are here to help. Please contact us at 386-427-1361, or CustomerService@ucnsb.org for payment arrangements and information about local agencies that may be able to provide utility payment and other assistance.Read more

UPDATE 12/17/2018: As of 8:00 am today, we have reverted back to our regular disinfection process using chloramine rather than chlorine. Although we began today, it will take several days before it fully reaches the perimeter of our distribution system. Some customers may still notice the slight change in the smell or taste of the water until the chloramine is system-wide. As always, please...Read more

UCNSB General Manager/CEO, William "Ray" Mitchum, Retiring After serving close to 38 years with the Utilities Commission, City of New Smyrna Beach, Florida, Ray Mitchum, General Manager/CEO, will officially retire on January 31, 2019. Mr. Mitchum worked his way through the ranks starting as a Maintenance Worker, Lineman, Foreman, Supervisor, Director of Electric Operations, and then General...Read more

This morning, 9 UCNSB electric employees headed out for Tallahassee to proudly assist our friends in the state capital after Hurricane Michael makes its anticipated landfall Wednesday. We are honored to be able to return the favor after two years being on the receiving end of the public power brotherhood. Thanks for making UCNSB so proud! #PublicPowerRead more

Please don't fall for it! Customers have notified us they have been called by a person claiming to represent UCNSB, demanding immediate payment to avoid service disconnection. We will notify you if you are late on payment or pending disconnection but not in a demanding or threatening manner. If you ever have any questions about who is contacting you, hang up and call us at 386-427-1361Read more

SUSTAINABILITY OF OUR CLEAN, SAFE WATER {KEY – CONTINUAL LONG TERM PLANNING AND EFFECTIVE INVESTMENT IN WATER INFRASTRUCTURE AND SUPPLY SOURCES} The Utilities Commission shares the concerns of our customers and is required to support sustainable life essential utility services; hence the U.C.’s comprehensive, ongoing utility system planning. The U.C.’s Western Utilities Complex site is an...Read more

We have thousands of lightning arresters throughout our electric system, which protect it from the high voltage lightning strikes by taking the voltage to ground. Most of the time, you will never know when an arrester has done its job. Your service stays on. We also have reclosers throughout our system, which sense when trouble occurs and automatically shuts off the power. An instant later (the...Read more

Now that the heat of the summer has settled in, you may be seeing your electric bill go up. Not only is it above 90 degrees, but the humidity from regular afternoon storms only seems to make it hotter! And even at night, the A/C kicks on because the ambient heat of the day that settled in your attic is now slowly making its way into your living space. NEVER FEAR! The UC's energy and water auditor...Read more