Billing and Payment

Billing Information

We are open for payments 24/7! You can pay your utility bill online or on the phone anytime at NO CHARGE! Look for the Pay Your Bill link near the top of this website or call 386-424-3199 and have your account number ready. Payments are processed immediately. 

The following payment options are offered by the Utilities Commission and available for collection of our customer payments. However, some customers decide to use external bill payment services. Please understand those are payment options outside the U.C.'s control, and we cannot provide assurance that payments made through these third parties will be forwarded to us in a timely manner or even forwarded at all.

To protect yourself and your utility service from disconnection, please use caution when making your payment through a third-party payment service. Most importantly, fully understand their offered services and fees, and always keep a receipt.

 

Payment Options

Phone:

  • Visa, MasterCard or Discover (debit or credit card)
  • Have your 12 digit account number ready
  • Call 386-427-1361, option 1 or call 386-424-3199 directly

US Mail:

Mail payments to:
UCNSB, P.O. Box 100
New Smyrna Beach, FL 32170

Overnight payments to:

UCNSB, 200 Canal Street
New Smyrna Beach, FL 32168

Web 

  • Visa or MasterCard (debit or credit card)
  • Have the first 6 digits of your account number ready
  • Click on the E-Access link or go directly to https://eaccess.ucnsb.org/

Automatic Utility Bill Pay Program

In Person

  • Cash, check, money order, Visa or MasterCard (debit or credit card, with ID) @ 200 Canal Street, New Smyrna Beach, Florida
  • Open from 8 am – 5 pm, M-F (except holidays)
  • Customer Service Representatives are available for account inquiries and assistance

Budget Billing Program

  • Allows you to budget your expenses easier by paying a monthly average of your regular utility bills true-up occurs at the end of the calendar year
  • Available to year-round customers who pay their bills via Automatic Utility Bill Pay with service for a minimum of nine months at the location. Click here for a paper application to print out and mail in.
  • Online application is now available.

Drive Thru

  • Cash, check, money order, Visa or MasterCard (debit or credit card, with ID) @ 200 Canal Street
  • Entrance off Magnolia Street, south of the building
  • Open from 8 am – 5 pm, M-F (except holidays)

Night Drop

  • Located to the right of the drive thru teller window
  • Checks and money orders can be left after hours or on weekends
  • Payments will be processed the next business day
  • Please do not leave cash

 

 

For questions or to report problems: (386) 427-1361